Privacy Policy

This Privacy Policy is formulated to explain how we collect, use, store, and protect user personal information when you browse, visit, and purchase products through our official website. This policy applies to all users who access and use this website, including registered users and casual browsing customers. Our core principle is to fully protect user personal privacy, strictly standardize information management procedures, and ensure the security and legality of all user data.
By accessing and using this website and submitting personal information during the shopping process, you agree to the information collection and usage rules specified in this Privacy Policy. We always take user privacy protection as the top priority of platform operation, adhere to the principle of voluntary collection, legitimate use, safe storage and strict confidentiality, and will never arbitrarily disclose, sell or misuse user personal information.

1. Information We Collect

We only collect necessary user information that is directly related to completing order transactions and providing standardized services. We will not collect irrelevant, excessive or sensitive private information without user authorization. The user information we normally collect includes basic personal information and order service information generated during the shopping process.
Basic personal information mainly includes the name, contact information, and delivery address actively filled in by users when placing orders. Such information is exclusively used to complete product delivery, order confirmation and customer service communication, and is the basic information required to complete normal shopping transactions.
Order service information includes user shopping preferences, order records, purchase product types, and service feedback content generated during the use of the website. This information is used by us to optimize product display, adjust service details, improve user shopping experience, and provide users with more accurate and fitting product services and preferential activities.
We do not actively collect user financial information, identity sensitive information and private life information. All payment settlement procedures are completed through formal third-party payment channels. We will not obtain, record or store user payment password, bank card information and other financial privacy data.

2. How We Use Your Information

All user information we collect is only used for internal service operation and user experience optimization, and will not be used for any unauthorized commercial purposes or illegal behaviors. The specific usage scope of user information is limited to the following standardized service scenarios.
Firstly, we use user personal information to complete order processing and logistics delivery services. According to the recipient name, contact method and delivery address submitted by users, we complete order verification, goods delivery, logistics tracking and signing confirmation, ensuring that each ordered product can be accurately and smoothly delivered to the user’s designated address.
Secondly, user order data and shopping preference information will be used for website operation optimization and product service iteration. We will analyze user shopping habits and product demand feedback, optimize website page display, adjust product inventory, upgrade product quality and service details, so as to provide users with more in line with daily needs of household and commercial bathroom products and more intimate shopping services.
Thirdly, we will use user contact information to complete necessary customer service communication. For order abnormal feedback, logistics status update, after-sales service processing, activity benefit notification and other service scenarios, we will take the initiative to contact users to ensure that users can timely understand the order progress and solve shopping problems.
In addition, user feedback and evaluation information will be used for internal service assessment and product optimization reference, helping us continuously improve service standards, correct operational deficiencies, and build a more reliable and user-friendly shopping platform.

3. Information Storage and Protection

We have established complete and standardized user information storage and security management mechanisms to ensure that all user personal information is safely stored and effectively protected. All user data is stored through secure encrypted system channels, with professional technical encryption and access restriction measures, to prevent information leakage, loss, tampering and unauthorized access.
We strictly control the access authority of user information. Only designated internal operation and service personnel who need to use user information for order processing and service support can access user data. All personnel have signed strict confidentiality agreements, and any unauthorized viewing, copying, disclosure and use of user information is prohibited. We will hold personnel accountable for any behavior that violates the confidentiality regulations.
User information will only be retained within the time limit required by service operation. After the order is completely completed and the after-sales service cycle ends, we will regularly clean up and invalidated redundant user data according to standardized procedures, reducing the risk of information storage. For the information that users actively apply to delete, we will complete data deletion processing in a timely manner after verifying the user’s identity.
We regularly upgrade platform security technology and optimize data management processes, continuously improve the ability of user privacy protection, and build a safe and reliable shopping information environment for all users.

4. Information Sharing and Disclosure

We firmly abide by the principle of user privacy confidentiality, and will never sell, rent, trade or commercially transfer user personal information to any third party under any normal circumstances. We will not disclose user private information to irrelevant institutions, organizations and individuals without the explicit consent of users.
In the process of providing services, we may entrust professional third-party service providers to assist in completing partial service work, including logistics and distribution services, order information statistics, and platform operation maintenance. All cooperative third parties have passed strict qualification review and security assessment, and have signed formal confidentiality agreements with us.
The third-party service providers can only obtain the user information necessary to complete the entrusted service, and are prohibited from using the user information for other purposes beyond the service scope. We will strictly supervise the information use behavior of all cooperative institutions to ensure that user privacy is not leaked or misused.
We will not take the initiative to disclose user information to the outside world. If special circumstances arise that require information disclosure due to service needs, we will first obtain user’s independent confirmation and consent, and complete the information disclosure within a limited and necessary scope.

5. User Rights and Choices

All users have independent and complete rights to their personal information. Users can independently decide whether to submit personal information when browsing and shopping on the website. Refusing to submit unnecessary information will not affect the user’s normal browsing of website content and understanding of product information.
Users have the right to query, check, correct and update their personal information and order data on the website. If you find that your personal information is wrong, outdated or incomplete, you can apply for information modification and update through our official contact channel to ensure the accuracy and validity of personal data.
Users have the right to apply for deletion of their personal information. When you no longer use our platform services or need to clear relevant data, you can initiate a deletion application through the official customer service channel. We will verify your user identity in a timely manner and complete the data deletion processing in accordance with standardized procedures.
Users can independently choose to accept or refuse our service notification and activity reminder messages. We will respect all user independent choices and will not forcibly send redundant disturbance information to users.

6. Privacy Policy Update

We reserve the right to appropriately optimize and adjust the content of this Privacy Policy according to platform operation iteration, service upgrade and service scenario changes. The adjustment and update of the policy are mainly to adapt to the optimized service process and better protect user privacy rights and interests.
After the Privacy Policy is updated, we will publish the latest policy content through the official website page. The updated policy will take effect immediately after being released. Users’ continued browsing, access and purchase of products on the website after the policy update will be regarded as recognition and acceptance of the latest policy terms.
We recommend that users regularly check the latest Privacy Policy content on the official website to timely understand our privacy protection rules and ensure that their personal information rights and interests are fully protected.

7. Contact Us

If you have any questions, doubts, suggestions or rights protection applications about this Privacy Policy, personal information protection and data processing, please contact us through the independent Contact Us page on the official website. We will reply to your feedback and questions in a timely manner, and properly handle all user demands related to privacy protection.

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