Terms of Purchase

These Terms of Purchase govern all purchase transactions, order processing, shipping arrangements, after-sales rules, and consumer rights applicable to all customers who access and purchase products through our official website. The purpose of these terms is to ensure standardized, transparent, and fair transaction procedures for every order, build a stable and trustworthy shopping environment, and fully protect the legitimate rights and interests of both the platform and global customers. All purchasing behaviors on this website are subject to the unified rules specified in these Terms of Purchase.
By browsing product pages, placing orders, and completing payment on this platform, customers confirm that they have fully read, understood, and voluntarily accepted all terms in this document. We recommend every user carefully review these purchasing terms before completing any transaction to clarify service standards, shopping rules, and after-sales guarantee mechanisms.

1. General Purchase Rules

All products displayed on our official website are available for global purchase, including household and commercial grade toilet paper rolls and flushable wipes. All product introductions, feature descriptions, and display specifications on the page are true, accurate, and consistent with actual product quality, providing customers with reliable purchasing reference. We strictly standardize product display and information release to avoid false publicity, misleading descriptions, and inconsistent product details.
Once the customer completes order submission and payment, the official purchase contract relationship between the user and the platform takes effect. The platform will perform delivery services, after-sales guarantees, and corresponding service commitments in accordance with the stipulated rules. Customers shall also comply with platform shopping specifications, truthful information filling, and standardized purchasing behaviors to ensure the smooth progress of transaction procedures.
The platform reserves the right to intercept and cancel abnormal orders including but not limited to malicious repeated purchases, false orders, and non-compliant batch orders that violate platform operation specifications and shopping rules, so as to maintain a fair and standardized shopping order for all users.

2. Currency and Pricing Rules

All product pricing, order settlement, and transaction accounting on this website adopt unified USD currency standards. All prices displayed on the product page are the final transaction prices of the platform, with no hidden fees, additional service fees, or unexplained surcharges. The amount paid by the customer is completely consistent with the displayed order amount, ensuring transparent and open consumption.
All product prices and discount rules are subject to the real-time display of the official website page. The platform regularly launches preferential discount activities to provide users with cost-effective purchasing channels. All discount activities are open and transparent in rules, with consistent benefit standards for all global customers, and no threshold discrimination or regional difference treatment.

3. Order Processing and Shipping Arrangement

After the customer successfully places an order and completes the payment, the platform will initiate standardized order confirmation and product processing procedures. All valid paid orders will be processed and shipped within 1 to 3 days to ensure efficient order outbound efficiency and avoid unnecessary order delays.
After the goods are successfully shipped, the estimated delivery time ranges from 6 to 12 days. The delivery cycle covers complete logistics links including international transportation, customs clearance inspection, and local distribution. The overall logistics efficiency can fully meet customers’ daily product replacement, household stock-up, and commercial use needs.
The platform provides global free shipping services for all products. All orders on the website enjoy free shipping benefits, with no minimum order amount requirement and no order quantity threshold. Every customer can enjoy free global delivery services when purchasing any products, effectively reducing user shopping costs.
In terms of cross-border transaction costs, the platform uniformly bears all tariffs, customs clearance fees, and other additional expenses incurred during the transportation and customs clearance process. Customers do not need to bear any extra fees beyond the product payment, realizing zero additional cost for the entire shopping process.
The delivery cycle we announce is the conventional delivery time under normal logistics and customs operating conditions. Individual objective factors such as routine customs inspection, logistics route adjustment, and weather changes may cause slight fluctuations in the delivery progress. The platform will always try its best to ensure stable logistics delivery and provide customers with timely logistics follow-up services.

4. Return and After-Sales Rules

We provide customers with a user-friendly and long-term after-sales return guarantee service. All eligible products support return applications within 60 days. Customers who have reasonable dissatisfaction with product quality, use experience, or product matching degree can initiate return applications through official channels within the valid return period.
All return applications need to comply with basic after-sales specifications. The returned products shall be kept in unused, intact, and resalable condition with complete original packaging and accessories to ensure standardized return review and processing. The platform adheres to fair and unified return review standards for all global users.
After receiving and verifying the returned products and confirming that they meet the return specifications, the platform will complete the refund processing within 5 to 10 days. All refund amounts will be fully returned to the customer’s original payment account without any unreasonable deductions, handling fees, or hidden charges. The entire refund process is standardized, transparent, and efficient to fully protect customer after-sales rights and interests.

5. Order Modification and Cancellation

Customers can apply for order modification or order cancellation before the order is officially shipped. Modifiable content includes delivery address information, contact information and other basic order details to ensure accurate delivery of goods. Once the order enters the packaging and outbound process, order modification and cancellation services will no longer be supported to avoid affecting normal logistics arrangement.
For orders actively cancelled by customers in line with the rules, the platform will verify the order status in a timely manner and carry out corresponding fund processing procedures in accordance with after-sales specifications to ensure that customer rights and interests are not damaged.

6. Customer Responsibilities and Obligations

When placing orders on the platform, customers shall truthfully fill in accurate delivery addresses, valid contact information and correct receiving details to ensure smooth delivery and signing of goods. Delivery failures and logistics losses caused by incorrect information filling, incomplete address, or failure to effectively connect shall be borne by the customer personally.
Customers shall abide by platform shopping rules and relevant international trade norms during the purchasing process, and shall not use the platform for illegal transactions, malicious orders, improper returns and other non-compliant behaviors. If the customer’s shopping behavior violates the platform regulations and causes platform losses, the platform has the right to terminate the transaction and retain the right to pursue relevant responsibilities.

7. Terms Update and Revision

We reserve the right to appropriately adjust and optimize the content of these Terms of Purchase according to platform operation iteration, service upgrade and industry standard updates. All revisions and optimizations of the terms are based on the principle of standardizing transaction processes and optimizing user shopping experience.
The updated terms content will be released through the official website page and take effect immediately after publication. Customers’ continued browsing, ordering and purchasing behaviors on the website after the update will be regarded as recognition and acceptance of the latest terms of purchase. We recommend users to check the latest terms content regularly.

8. Contact Support

If you have any questions, disputes, consultation demands or service suggestions about order purchase rules, shipping standards, return and refund policies, you can contact our official customer service team through the Contact Us page on the official website. We will provide professional, standardized and timely reply processing and problem-solving services to ensure that every customer’s shopping experience and legitimate rights and interests are fully guaranteed.

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